1. Outline of Parties and Services

Blume Health is the trade name for Anywell Health UK Ltd. (a company registered in the United Kingdom under company number 16511758), (collectively referred to as “Blume”, “we”, “us”, and/or “our”, unless otherwise stated). Anywell Health UK Ltd. is a subsidiary of Anywell Health Holding B.V. (KvK-nummer: 94801134), registered in Spoorstraat 30 A, 6511 AH Nijmegen, Netherlands.

Blume operates an online health and wellness platform focused on weight management, metabolic health, and personalized care pathways (the Services) for patients, users, and customers (you, your, yours).

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Blume provides its Services through its websites and digital applications, including but not limited to www.blume-health.com and the Blume mobile application (together, the Platforms).

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We also partner with licensed pharmacies and medical professionals to deliver clinical services and products, including prescription-only medication, nutritional supplements, and tailored digital health programmes.

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Medical Disclaimer: 

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Blume Health is not a pharmacy. We are a digital health platform that facilitates consultations with licensed physicians and works with licensed partner pharmacies for the dispensing of medication.

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All treatments offered through our platform require a mandatory medical consultation with a licensed physician. A prescription will only be issued where clinically appropriate.

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This service is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before starting, changing, or stopping any medication or health programme. In case of a medical emergency, contact local emergency services immediately.

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Blume’s Services (Blume Services) include:

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i. Facilitating access to communications (including consultations, treatment plans, and advice) between you and the following medical and non-medical professionals:

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Medical Personnel: prescribing professionals such as pharmacists, doctors, or nurse practitioners who are duly licensed in their jurisdiction to provide medical consultations and issue prescriptions, where clinically appropriate; 

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Partner Pharmacists: licensed dispensing pharmacists affiliated with or contracted by Blume or its partner pharmacies who dispense prescription medications as per applicable UK regulations and where applicable are registered with the General Pharmaceutical Council (GPhC);

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Associate Practitioners: third-party health service providers with whom Blume has commercial or professional arrangements but who do not act directly on our behalf;

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ii. Providing or enabling access to the following services and tools:

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Use of our Platforms, which may include:

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• digital tools, educational content, recipes, exercise programs, behavioural support, community access, and health tracking features;
• Access to a private online community (for example, on Facebook or other platforms where applicable) where you can engage with Partner Contributors and fellow Blume members.

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In addition, one or more Partner Pharmacies (each a Pharmacy) licensed and registered in the relevant jurisdiction may provide the following Pharmacy Services:

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• Fulfilling prescriptions written by Partner Prescribers, subject to clinical review and local regulatory guidelines;
• Supplying prescription and non-prescription products (including those developed by or on behalf of Blume);
• Organising delivery of medications and wellness products to you through third-party courier or logistics providers (Associate Couriers).

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Together, the Blume Services and the Pharmacy Services are referred to as the Services throughout these Terms and Conditions.

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Blume’s structured programmes (including but not limited to “Lifestyle Coaching”) may be offered as bundled Services under these Terms, combining various elements of the above in accordance with your selected treatment pathway.

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2. Acceptance of These Terms

Each time you access, use, or purchase from the Platforms (including when using any of Blume’s Services), you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions (Terms). These Terms constitute a legally binding agreement between you, Blume and any relevant Partner Pharmacy.

If you do not consent to these Terms, you cannot access or use the Platforms or the Services.

You are solely responsible for ensuring your own compliance with these Terms.

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The version of the Terms that applies at the time you request or receive a Service will govern your use of that Service. Any changes to the Terms will not apply retroactively and will not affect any rights or obligations that arose before the effective date of the change.

We encourage you to review these Terms periodically to stay informed about any updates. Where required by law or regulation including but not limited to the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008, or where we determine it is appropriate, we will provide you with reasonable notice of material changes to the Terms.

2.1. Telemedicine Acknowledgement 

By using the Platforms, you acknowledge and agree that: 

* Blume Health operates as a telemedicine platform and does not operate as a pharmacy. 

* Medications prescribed by clinicians via the platform are dispensed by independent, licensed Partner Pharmacies. 

* Any queries relating specifically to the dispensing, fulfillment, or physical delivery of medications must be directed to the dispensing Partner Pharmacy directly.

3. Customer Account and Access to Services

3.1. General Provisions

The Services offered through the Platforms are only available to individuals who:

• are at least 18 years of age;
• reside in the United Kingdom;
• access the Services within the United Kingdom;
• are capable of entering into a legally binding agreement with us;
• where relevant, have the capacity to consent to medical treatment, as assessed by a Partner Prescriber in accordance with the Mental Capacity Act 2005;
• agree to these Terms and our Privacy Notice; 
• where required (e.g. for subscription-based Services), create a user account via the Platform(s) (Account);
• consent to mandatory identity verification measures (including secure authentication or other lawful verification methods) before any prescription can be issued or dispensed
• confirm that any order for medications is placed and received for your own personal use and you will not attempt to import, export, or forward them outside the United Kingdom; and
• understand and accept that certain medicines (including semaglutide for weight management) are not typically reimbursable under standard health insurance or statutory provision and you agree to pay privately for such treatments.It is your due diligence to check reimbursement with your health insurance provider, or the National Health Service (“NHS”).

We do not represent that content available through our Platforms is appropriate for use or available in other locations. If you choose to access the Platforms from outside the United Kingdom, you do so at your own risk and are responsible for compliance with local laws.

3.2. Creating and Maintaining Your Account

To use certain features of the Services, you may be required to register and create an Account. When registering, you agree to:

• providing accurate, current and complete information, including your name, date of birth, gender, contact information, and relevant health details;
• keeping your login credentials confidential and secure;
• notifying us immediately at hello@blume-health.com if you suspect any unauthorised use of your Account or if your password has been compromised; and
• ensuring that all data you are providing to Partner Prescribers, Partner Pharmacists, Partner Contributors, Associate Practitioners, or Associate Couriers is accurate, complete, up to date, and not wrongful or misleading.

We handle your personal data in accordance with our Privacy Notice, available on the Platform.

3.3. Proxy Access

If you wish to have another person (a “Proxy”) manage some or all aspects of your application for or access to the Services, you must provide evidence that the Proxy has the legal authority to act on your behalf in relation to healthcare decisions. Acceptable documentation may include, but is not limited to:

• a certified copy of a Power of Attorney for health matters;
• a court order appointing a guardian; or
• any other legally recognised authority; and
• legal identification for both, proxy and yourself
  
  

We reserve the right to request additional documentation as needed to verify the Proxy’s authority.

3.4. Decision to Decline or Withdraw Services

We reserve the right to not provide, suspend, or withdraw access to any or all Services at our discretion, including (but not limited to) the following circumstances:

• where a Partner Prescriber, Pharmacist, or Associate Practitioner determines that you are not clinically eligible or suitable for the Services;
• if you breach these Terms;
• if you indicate that you no longer wish to use the Services;
• if you appoint a Proxy and fail to provide satisfactory evidence of their legal authority; or
• if your behaviour on the Platform or towards any member of our team (including Partner Prescribers, Partner Pharmacists, Partner Contributors, Associate Practitioners, or employees) is abusive, inappropriate, or otherwise unacceptable, as determined at our sole discretion, including by our Clinical Director.

4. Access to and Use of the Platform

4.1. Changes to the Terms and Services

From time to time, we may amend or update these Terms. Any such changes will be effective from the date specified on the relevant Platform(s). We warrant that you are clearly informed by material changes thirty (30) days in advance. Regarding any material changes, you can cancel your subscription within thirty (30) days through your account on the Platform. Through continuing to access or use the Services after that date, you agree to be bound by the updated Terms, subject to Clauses 2(d)–2(e).

Additionally, we may update or change the content and features of the Platforms at any time, including to reflect changes in our services, user needs, business goals, or for operational or legal reasons.

Access to the Platforms is provided on a temporary basis and may be suspended or withdrawn, in whole or in part, without notice. We will try to provide reasonable notice of any planned suspension or withdrawal, where practicable.

You are responsible for ensuring that all persons who access the Platforms through your internet connection are aware of these Terms and that they comply with them. 

4.3. Account Access and Use

You are responsible for ensuring that anyone accessing the Platforms via your internet connection is aware of these Terms and complies with them. You must not allow any other person to use your login credentials or impersonate you on the Platforms.

5. Registration and Account Security

5.1. Registration Requirements

5.1.1. To begin using Blume’s Services, you must first register by submitting an initial set of personal details and agreeing to our Terms and Conditions. This enables you to complete the required self-screening or intake assessment. A full user account (“Account”) will only be created once your payment is processed and you are approved for treatment, granting you access to the Platforms.

5.1.2. You must ensure all information provided during registration is accurate, complete, and up to date. If your personal information changes, it is your responsibility to update your Account details via your profile settings.

5.1.3. We reserve the right to refuse or terminate any Account registration at our discretion, including where the information provided is incomplete or misleading.

5.2. Account Security

5.2.1. You must treat your login credentials, including your username and password, as confidential. You must not disclose them to any third party.

5.2.2. We reserve the right to disable yourAccount or reset access to your Account if, in our reasonable opinion, you have failed to comply with these Terms.

5.2.3. If you suspect that your Account has been accessed without your permission, you must immediately notify us at hello@blume-health.com and update your password.

6. Blume Services

6.1. Online Consultations and Prescriptions

6.1.1. You must provide accurate personal details and agree to these Terms and Conditions before you can access and complete the health self-screening questionnaire. 

6.1.2. Before you order a prescription-only treatment, you will complete a mandatory online medical questionnaire. This will be reviewed by a Partner Prescriber, who may ask additional questions before determining whether the treatment is clinically appropriate for you.

6.1.3. If the Partner Prescriber confirms your suitability for treatment, a prescription will be issued and sent to a Partner Pharmacy for fulfilment. The Pharmacy is responsible for dispensing and delivering the medication to you in accordance with applicable regulations.

6.1.4. If you are found to be clinically unsuitable for treatment, you will be deemed ineligible to participate in our treatment subscription programme. 

6.1.5. If additional information is required from you, a Partner Prescriber will send a message via the secure Blume messaging platform. You must respond within 10 days or your order will be declined and you will not be charged.

6.1.6. If you order a non-prescription product (e.g. supplements or wellness items), a medical consultation is not required. You will be charged at the point of placing the order.

6.1.7. Prescribing clinicians may be subject to professional guidelines that limit the quantity or frequency of medications or treatments provided. This may affect your ability to receive repeat orders or refills.

6.1.8. All medical communications must take place through the secure Blume’s messaging system. Our customer support email hello@blumehealth.com is for general service queries only and cannot be used for clinical discussions.

6.1.9. We reserve the right to reject any order at our discretion. If we cannot accept your order, we will notify you.

6.2. Patient Records

6.2.1. When you register, an electronic patient record will be created for you. This record may contain:

• a copy of these Terms and our Privacy Notice;
• your submitted questionnaires;
• clinical communications;
• personal details; and
• your order history.

6.2.2. In accordance with clinical data retention guidelines, Anywell Health Ltd may retain your electronic patient records, including personal and health information. For England, Wales and Northern Ireland, we retain this for a minimum of 8 years following a patient's last  consultation, or death. For Scotland, we retain this information for 6 years following a patient’s last consultation, or 3 years after the patient's death. This is in conformity with the Records Management Code of Practice 2021 - NHS Transformation Directorate, the Data Protection Act 2018 and per advice by the British Medical Association. Please refer to our Privacy Notice for further details.

7. Our Contract with You and the Online Consultation Process

7.1. Order Confirmation

Once you place an order, you will receive a confirmation message acknowledging receipt of your order. This does not yet form a contract.

7.2. Prescription-Only Medicines

7.2.1. Prescription-only medicine plans are offered on a treatment basis. 

7.2.2. After you submit your health questionnaire, our clinical system will automatically assess your answers to determine whether you are eligible for treatment. If you are found to be clinically eligible, you will be directed to the checkout page to complete your order. Only after successful payment is your treatment plan finalised, your prescription generated, and your account created. A contract between you and Blume then comes into effect.

7.2.3. You will also receive an order number at this stage. 

7.2.4. Prescriptions are sent securely and electronically to our partner pharmacy. Orders are typically dispatched the same or next working day.

7.2.5. If our medical personnel require additional information before proceeding, they will contact you. Your order will remain on hold until you respond. If no response is received within 10 days, your order will be cancelled and you will not be charged.

7.2.6. Treatment plans listed on the Platform are indicative only and subject to professional clinical review. If our medical personnel determine that a previously approved product or course of treatment is no longer clinically appropriate (including but not limited to changes in your health, medication tolerance, or other factors), we reserve the right to amend or discontinue the treatment. We will work with you to find an alternative plan where possible.

7.3. Other Products (Non-Prescription)

7.3.1. If you order a product that does not require a prescription (e.g. supplements or wellness products), an online consultation is not required. You will be charged at the time of placing your order and receive confirmation when the order is accepted.

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8. Acceptable Use Policy

8.1. Responsible Use of the Platform

When using any part of the Blume Platforms that allow you to submit information, upload content, or interact with others, you warrant that you do so in a respectful, lawful, and honest manner. This includes but is not limited to, completing medical questionnaires, messaging clinicians, participating in community spaces, and placing orders.

8.2. Use of Blume’s Health Services

8.2.1. Blume is a supplementary health service and does not replace your regular General Practitioner (“GP”) or primary healthcare provider. You are responsible for informing them of any medications or treatments received via Blume.

8.2.2. We are not liable for any harm or consequences resulting from:

• incomplete, false, or outdated information you provide to us,
• failure to follow medical advice or instructions, or
• failure to share treatment details with your regular healthcare provider.
  
  

8.2.3. To receive clinical services or products from Blume, you must complete all health questionnaires truthfully, disclosing anything relevant to your health to the best of your knowledge.

8.2.4. You may only register once and may not submit information or make orders on behalf of another person.

8.2.5. You are responsible for understanding the questions you answer on our Platform. If unsure, consult your own doctor before proceeding.

8.2.6. If medication is prescribed, it is your responsibility to check that:

• the medicine delivered matches the one prescribed;
• the packaging is intact and undamaged, and it is safe to use; and
• to not take medication that appears incorrect or damaged. Please contact us if in doubt.

8.2.7. Always read medication labels and instructions carefully before use. Do not take any medicine past its expiry date.

8.2.8. You are responsible for storing medications safely and ensuring that no one else, but you, has access to them.

8.3. Standards for Uploaded Content

Any content you submit to the Platform must:

• be accurate and truthful;
• comply with applicable laws;
• not contain any discriminatory, hateful, offensive, or defamatory material;
• not promote illegal activity or harm;
• not infringe on intellectual property or other legal rights;
• not impersonate anyone or misrepresent your identity; and
• not breach confidentiality, legal obligations, or contracts.

You confirm that anything you upload meets these standards and accept responsibility for any harm caused by breaching them.

8.4. Prohibited Uses

You must not use our Platform:

• in any way that breaches applicable law or regulation;
• for unlawful, misleading, or fraudulent activity;
• to harm or attempt to harm minors;
• to distribute spam or unauthorised advertisements; or
• to transmit viruses, malware, or other harmful code designed to damage systems.
  
  

8.5. Platform Integrity and Security

You agree not to:

• reproduce, copy, or resell any part of the Platform in violation of these Terms; and/or
• access, damage, or interfere with:
  
  
  
  • the Platform itself;
  • the servers or networks it runs on; or
  • any software used to provide the Service.
    
    

8.6. Content Ownership and Licensing

Any content you upload is considered non-confidential and non-proprietary. You retain ownership but grant us, our clinicians, and our pharmacy partners a limited licence to use, store, and share that content as necessary to provide our Services.

You are responsible for backing up any personal or sensitive content you share or store on the Platform.

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9. How We Use Your Personal Information

9.1. When you place an order with Blume, you will be required to provide personal information. 

This information is used for the following purposes:

• to assess whether a prescription-only treatment is clinically appropriate, based on your submitted health data (including but not limited to age, weight, blood pressure, and questionnaire responses);
• to deliver products to you, using your shipping and contact details; and
• to process your payment, storing only the last four digits of your card for identification.
  In the event that you have consented to receiving updates or information about related products or services you may unsubscribe from these communications at any time.
  
  

9.2. For full details on how we handle your personal data, please refer to our Privacy Policy, which explains how we collect, process, store, and protect your information. By using our Services, you consent to our handling of your data in accordance with this policy and confirm that all personal information you provide is accurate.

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10. Subscription for Treatment

10.1. Certain prescription-only medicines are provided as part of a subscription for treatment. When you place an order and are approved for treatment, you agree to enter into a rolling monthly subscription for an initial period of 12 months, subject to ongoing clinical approval by our medical personnel.

10.2. By placing your order, you authorise us to charge your payment card on a recurring basis for the cost of your treatment as per your initial choice, beginning on the date your initial prescription is approved. This authorisation remains active until your subscription is cancelled by you or by us in accordance with this section.

10.3. Prior to the end of your subscription term, we will notify you by email that your subscription is due to expire and provide you with instructions on how to renew or modify your treatment plan.

10.4. Once your cancellation has been confirmed, no further payments will be charged, and no additional medication will be dispensed to you.

10.5.Refunds and Cancellation

10.5.1. You may cancel your subscription at any time by providing written notice. To avoid being charged for the following month’s supply, your cancellation notice must be received at least 14 calendar days before your next scheduled payment date. If we receive your cancellation notice fewer than 14 days before your next payment date, the cancellation will take effect the following month, and you will not be charged again thereafter.

10.5.2. If you cancel your order before medication has been dispatched, and you are otherwise eligible for the programme, we will deduct:

• an administrative fee;
• a consultation fee; and
• a prescription review fee

from your refund amount to cover professional and operational costs incurred up to that point.

10.5.3. If we are unable to accept your order for any reason (e.g. clinical ineligibility, stock limitations, pricing errors, or delivery issues), we will inform you and issue a full refund to the original payment method. Refunds may take up to 10 working days to appear in your account.

10.5.4. Orders are delivered within the United Kingdom only. We do not accept liability for onward delivery arranged by you or third parties outside our control.

10.5.5. Some transactions may be subject to Strong Customer Authentication (SCA) requirements depending on applicable regulations. If your original payment was processed without SCA, repeat transactions using the same payment method may also be exempt.

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10.6.Our Rights regarding Term and Termination

10.6.1. We reserve the right to terminate or cancel your subscription at any time by giving you reasonable notice. Reasons for cancellation may include (but are not limited to): clinical ineligibility, safety concerns, misuse of the platform, or failure to make payment.

10.6.2. Refunds will not be issued for any subscription payments relating to medication that has already been dispensed or shipped prior to cancellation confirmation.

10.6.3. In the event that a payment is marked as successful by our system or payment processor, but is later found to be unsuccessful, reversed, or disputed, you will remain liable for the outstanding amount.

10.6.4. Blume reserves the right to apply additional administrative charges for failed or reversed payments to cover handling and processing costs.

10.6.5. If payment remains outstanding after three payment reminders, your account may be referred to a debt collection agency of our choosing. You may also be liable for any external recovery fees or legal costs incurred in the process of collecting the unpaid amount.

10.6. The price of the products (including VAT, where applicable) will be clearly indicated on the order summary page at the time of placing your order. We take all reasonable care to ensure that the prices displayed are correct. However, if we discover an error in the price of the product(s) you have ordered, we will contact you to inform you of the error and provide you with the option to continue with the purchase at the correct price or cancel your order.

11. Referral Program Terms & Conditions

11.1. General Eligibility and Usage

11.1.1. This program applies exclusively to the purchase of vitamins and food supplements. Prescription-only medications (including, but not limited to, GLP-1 weight loss treatments) are strictly excluded from the Referral Program in compliance with regulations. The Blume Referral Program is available to existing customers who have made at least one completed purchase. Only verified customers are permitted to share referral codes.

11.1.2. Individuals may only be referred to Blume, if they have not yet made a purchase yet .Until a purchase by a referred individual has been made, they are not eligible to generate or share referral codes themselves.

11.1.3. Referral discount codes are valid only for new customers and can only be applied to first-time orders. They cannot be retroactively applied to orders that have already been placed or completed.

11.1.4. Referral codes are refreshed automatically every two weeks for security and misuse prevention purposes. Blume reserves the right to change this refresh interval at any time, and without notice to you. 

11.2. Limitations and Prohibited Use

11.2.1. You must not share, promote, or post your referral code on public websites, forums, or coupon platforms. Blume considers this a violation of the Referral Program and reserves the right to take appropriate action.

11.2.2. If your code is found online or misused, you will be held liable to repay the total amount of all discounts applied through your referral code. Additional penalties or removal from the program may apply.

11.2.3. Referral codes must be used fairly and within the spirit of the program. You must not:

• create multiple accounts for the purpose of self-referral or discount abuse;
• reuse the same phone number, billing/shipping information, or payment method across multiple accounts; and/or
• impersonate or refer yourself under a different identity.

Blume reserves the right to verify referral activity and cancel any orders or credits obtained through fraudulent means.

11.3. Credits and Rewards

11.3.1. Referrers may receive Blume credits when a referral successfully places their first order using the referral code.

11.3.2. Blume credits:

• can only be redeemed toward future Blume purchases;
• cannot be exchanged for cash, refunded, or transferred to another person or account.
  
  

11.3.3. Credits may have expiration dates or usage limits. Blume reserves the right to adjust, pause, or cancel the referral program or its rewards at any time without prior notice.

13. Our Service

13.1. Product images and descriptions shown on our website or digital platforms are for illustrative purposes only. Actual packaging, branding, or appearance may vary depending on supply and clinical laws and regulations subjected to, including but not limited to, the Medicines and Healthcare products Regulatory Agency as well as other applicable regulatory bodies.

13.2. All products and treatments are subject to availability. We reserve the right to substitute or remove products as necessary without prior notice.

13.3. Before using any product, you must carefully read and follow all accompanying materials, including:

• the dispensing label;
• the patient information leaflet (PIL); and
• any manufacturer or prescriber instructions.

Failure to follow this guidance is done at your own risk.

13.4. If you experience significant or unexpected side effects while using a product, you should immediately stop taking it, notify your GP and seek medical advice from a qualified healthcare professional before continuing treatment.

13.5. In some cases, we may de-blister or repackage medications into alternative formats to support ease of use, treatment adherence, or clinical protocol. You acknowledge that:

• this may reduce the product’s shelf life;
• you must not take any medication beyond its stated expiry date.

13.6. If you are prescribed an unlicensed special, you agree to:

• follow all instructions on the dispensing label;
• read and comply with any accompanying documentation; and
• contact our clinical team if you have questions, concerns, or experience any adverse effects.

14. Your Right to Make Changes

14.1. If you would like to make a change to your order, please contact us as soon as possible.

14.2. If the change is possible, we will notify you of any resulting impact on pricing, delivery timelines, or other aspects of your order. You can then decide whether to proceed.

15. Delivery and Provision of Services

15.1. Delivery charges are set out on our website and may vary by product and location.

15.2. During the order process, we will confirm or provide an estimated delivery date.

15.3. You explicitly agree that:

• a signature is required upon delivery;
• products may be delivered through the letterbox at your provided address; and
• there are no animals or young children residing at the provided address by you, who can access the delivery.

15.4. If delivery cannot be completed, you explicitly agree the courier may:

• leave a note with re-delivery instructions;
• deliver to a neighbour;
• or take the parcel to a depot for collection.

15.5. If our ability to supply products is delayed by circumstances beyond our control, we will notify you. However, we are not liable for such delays.

Late Delivery

15.6. You may treat the contract as cancelled if:

• we have refused delivery; or
• you specified a definite delivery time before placing your order and we missed that deadline.

15.7. If you do not cancel but want to set a new delivery deadline, you may do so. 

15.8. If you cancel under this section and the products have already been delivered, you must return them to us within 30 days, or allow us to collect them. We will cover return shipping costs.

Ownership and Responsibility

15.9. You are responsible for the products once they have been delivered to your address or collected. Ownership transfers once full payment has been received and your order has been accepted.

16. Suspending or Changing the Contract

16.1. We may suspend the supply of products temporarily to:

• resolve technical issues; or
• implement changes required by law or regulation.

16.2. If suspension lasts longer than 30 days, you may cancel and receive a refund for any undelivered items.

16.3. From time to time, we may update or modify the terms of your subscription. In case such a change takes place, you will be notified at least thirty (30) days in advance. If you do not accept the changes, you must cancel the subscription and therefore will receive a refund for any future undelivered products.

17. Money Back Guarantee

17.1 Blume offers a 45 day money-back guarantee on qualified treatment plans (the “Program”) subject to the conditions below.The guarantee applies only to the first delivery / first treatment cycle purchased by a Participant.

17.2. Participant Obligations: To remain eligible for the money-back guarantee, the Participant must:

• Complete and submit all required weekly check-ins as outlined in the Program guidelines (including questionnaires, progress updates, or health reporting);
• Provide truthful, accurate, and timely information in all check-ins;

Failure to complete weekly check-ins by the specified deadlines will void eligibility for a refund.

17.3. Scope of the Guarantee

• The money-back guarantee applies only to the Participant’s first delivery or first Program cycle.
• Subsequent orders, renewals, top-ups, add-ons, or additional cycles are not eligible for refunds under this guarantee.

17.4. To request a refund under this guarantee, the Participant must:

1. Notify Blume Health in writing within 45 days of receiving the first delivery;
2. If cancellation is due to medical reasons, submit a medical certificate or written confirmation from a licensed healthcare professional confirming that continuation of the Program is not medically appropriate.

Refund requests can be submitted by: 

• User Dashboard: By utilizing the one-click cancellation feature within the customer account settings.
• Email Notification: By submitting a cancellation request via email to our support team.

17.5. Refund Processing

• Approved refunds will be processed within 14 business days after Blume Health receives a valid refund request and all required documentation.
• Refunds are limited to the purchase price of the first Program cycle only
• Each Participant may claim this guarantee once only.

17.6. Refunds will not be issued if:

• Weekly check-ins are incomplete, missing, late, or falsified;
• The refund request is made after the 45-day period;
• The Participant has already received a refund for the same or a similar Program;
• The request relates to any order after the first delivery or first treatment cycle.

Blume reserves the right to decline refund requests that do not strictly meet the above criteria.

18. Written Communication

18.1. Applicable law requires that certain information or communications we send to you must be in writing. When using our Platforms, you agree that communication with us will be primarily electronic.

18.2. We will contact you by email or provide information by posting notices on our website or in your account area. You agree to this method of communication and acknowledge that all contracts, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

18.3. This condition does not affect your statutory rights.

19. Our Responsibility for Loss or Damage Suffered by You

19.1. We supply our products for domestic and private use only. If you use the products for any commercial, business, or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

19.2. Subject to clause 18.4, our maximum liability to you in respect of any order will be limited to the total amount you paid for the products in that order.

19.3. We will not be responsible for any loss or damage that is not reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

19.4. Nothing in these Terms excludes or limits our liability to you where it would be unlawful to do so. This includes liability for:

• death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights in relation to the products, including your right to receive products that are: as described, of satisfactory quality, fit for purpose, and supplied with reasonable care and skill.

20. Jurisdiction and Applicable Law

20.1. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by English law.

20.2. If you are a consumer, you may bring proceedings in the English courts. If you live in Northern Ireland, you may also bring proceedings in Northern Ireland. If you live in Scotland, you may also bring proceedings in Scotland. 

20.3. If you are a business user, you agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

21. Other Important Terms

21.1. These Terms and any documents expressly referred to in them constitute the entire agreement between you and us regarding your use of the Blume Platforms and Services. They supersede any prior agreements, discussions, or communications.

21.2. We may transfer our rights and obligations under these Terms to another organisation. We will always inform you in writing if this happens, and we will ensure that the transfer will not affect your rights under the contract. You may not transfer any of your rights or obligations under this Agreement to any third party.

21.3. Each of the paragraphs in these Terms operates separately. If any part of these Terms is found to be unlawful or unenforceable by a court, the remaining sections will remain in full force and effect.

21.4. If we do not enforce any part of these Terms, or delay doing so, this does not mean that we have waived our right to enforce that part or any other part of the Terms at a later date.

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